FAQ | wowhandicraft

Frequently Asked Questions

For Buyers:

What is WOW Handicraft?

WOW Handicraft is an online marketplace that specializes in selling a wide range of handmade and traditional handicraft products from around the world. We provide a platform for buyers to discover and purchase unique, high-quality items directly from talented artisans.

How do I place an order?

To place an order on WOW Handicraft, follow these steps:
  • Browse the website and select the items you wish to purchase.
  • Add the items to your shopping cart.
  • Proceed to the checkout page and provide the necessary information, such as shipping address and payment details.
  • Review your order and confirm the purchase.

How is shipping handled?

Shipping methods and costs may vary depending on the seller’s location and the destination of the order. Each seller on WOW Handicraft determines their own shipping policies, which will be clearly stated on their product pages. You can find information about shipping costs and estimated delivery time before completing the purchase.

What if I have an issue with my order?

If you encounter any problems with your order, such as damaged items, missing items, or any other concerns, please contact the seller directly. You can do this by visiting the order details page and using the provided communication channels. Sellers are responsible for resolving any issues related to their products.

For Sellers:

How can I sell my handicraft products on WOW Handicraft?

To sell your handicraft products on WOW Handicraft, you need to create a seller account. Visit our website and follow the instructions to register as a seller. Once approved, you can list your products, set prices, and manage your inventory through your seller dashboard.

Are there any fees for selling on WOW Handicraft?

Yes, there are fees associated with selling on WOW Handicraft. We offer three unique plans as per the requirement (Quarterly, Half yearly and Annual). The exact plan details and other fees will be provided to you during the registration process or can be found in our seller guidelines.

How do I manage my inventory and product listings?

As a seller, you have access to a dedicated seller dashboard where you can manage your inventory and product listings. From the dashboard, you can add new products, update existing listings, track sales, communicate with buyers, and handle other aspects of your store.

What are the guidelines for product listings?

We have certain guidelines to ensure the quality and authenticity of the products listed on WOW Handicraft. These guidelines cover aspects such as product descriptions, images, pricing, and other relevant information. It’s important to review and adhere to these guidelines to maintain a positive selling experience.

How do I handle customer inquiries and orders?

When a customer places an order for your products, you will receive a notification through the seller dashboard. It’s crucial to respond to customer inquiries and fulfill orders promptly. Maintain clear communication with buyers, provide accurate shipping information, and address any issues or concerns they may have in a timely manner.

Note: Please note that the FAQs provided above are general and may not cover all specific scenarios. For more detailed information or assistance, please refer to the WOW Handicraft website or contact our customer support.