Buyer Terms & Conditions | wowhandicraft

Buyer Terms & Conditions

Conditions of Use

The website www.wowhandicraft.com (“WOWHandicraft”) is operated by Aurionpro Solutions Ltd (“Aurionpro” or “us” or “we” or “our”), having its registered office located at Synergia IT Park, Plot No R 270, Rabale MIDC, Navi Mumbai 400701, Maharashtra, India. Please read the Conditions of Use document carefully before using the WOWHandicraft website. By using the WOWHandicraft website, you signify your agreement to be bound by Aurionpro’s Conditions of Use.

you can contact us at contactus@wowhandicraft.com

Conditions Relating to Your Use of WOWHandicraft

1. Capacity to enter into contract/requisite authority

You acknowledge, understand that use of WOWHandicraft is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor, you may use WOWHandicraft only with the involvement of a parent or guardian.

2. Your Account

You agree that you are compliant with all applicable laws, authorised to open and operate the account as per applicable laws. You solely are and shall be responsible for your account including but not limited to maintenance of the confidentiality of the access, account, username and password. You shall keep the same safe and secure. You shall restrict access of your account to any third party. You agree to accept responsibility for all activities that occur under your account or password. You should create applicable account for ordering the products. WOWHandicraft reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.

3. Information

You agree to provide all the details/ required information in true, accurate and complete manner. You also agree to provide the information as may be sought by us from time to time including but not limited to infringement claims noticed by you/us. You acknowledge and agree that we/ our affiliates may process the information/data submitted by you. You authorise us to submit the information/data as may be required by the government/quasi government/ municipal or other authorities. You also acknowledge and authorise us to provide information to third parties to the extent necessary for enabling your use of the website or sale of the products by sellers to you on the website.

4. Privacy

Our privacy policy will be applicable. If you object to your information being transferred or used, please do not use the website.

5. E-Platform for Communication

You agree, understand and acknowledge that the website is an online platform that enables you to purchase products listed on the website at the price indicated therein. You acknowledge, understand and agree that Aurionpro is only a facilitator and is not controller of any transaction on the website. The contract of sale of products on the website shall be a strictly bipartite contract between you and the sellers on WOWHandicraft.

6. Access to WOWHandicraft
  1. We will endeavour our best to make the website available, uninterrupted and that transmissions to be error-free. However, because of the nature of the Internet and reasons beyond our control, this cannot be guaranteed. Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time.
  2. Subject to your compliance with these Conditions of Use and payment of applicable fees, if any, Aurionpro Solutions Limited grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Aurionpro Solutions Limited and / or its affiliates, as may be applicable. This licence does not confers any other use or right which is not expressly granted in foregoing para of this clause. This license is not for any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.
  3. This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) shall not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of Aurionpro Solutions Limited and/ or its affiliates, as may be applicable.
  4. You shall not use any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Wow.handicraft and its affiliates without express written consent.
7. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not WOWHandicraft, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with any offense or other unlawful activity
  • to cause disturbance, inconvenience, annoyance, or needless anxiety
  • to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, insulting or harassing, blasphemous, defamatory, libelous, obscene, pornographic, paedophilic, or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, patent, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, defence, security or sovereignty of India or friendly relations with foreign States or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”; or is patently false and untrue.
  • any other activity communicated by us or banned under any law from time to time
8. Reviews, comments, communications and other content
  1. Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. WOWHandicraft reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of WOWHandicraft violates these Conditions of use and, or terminate your permission to access or use this website.
  2. If you do post content or submit material, and unless we indicate otherwise, you
    • grant Aurionpro Solutions Limited and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
    • Aurionpro Solutions Limited and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose.
    • You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Aurionpro Solutions Limited, including the execution of deeds and documents, at its request.
    • You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to WOWHandicraft: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable law or WOWHandicraft policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful. You agree to indemnify Aurionpro Solutions and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.
9. Claims against Objectionable Content
  1. You can refer and check the product detail on WOWHandicraft for checking any product details provided by the seller regarding the product.
  2. The seller will sell the products as per the applicable seller terms and we have informed the seller to be compliant with applicable laws including e-commerce rules.
  3. Because WOWHandicraft lists millions of products for sale offered by sellers on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, WOWHandicraft operates on a “notice and takedown” basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, insulting or harassing, blasphemous, defamatory, libelous, obscene, pornographic, paedophilic, invasive of another’s privacy or menacing; ethnically objectionable, disparaging; or in breach of a third party’s confidential, proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, defence, security or sovereignty of India or friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or in insulting other nation; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; or is patently false and untrue (” Objectionable Content”), please notify us immediately by following. Once this procedure has been followed, WOWHandicraft will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time. https://www.amazon.in/gp/help/customer/display.html/ref=ap_register_notification_condition_of_use?ie=UTF8&nodeId=200545940
10. Intellectual Property Rights
  1. All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Aurionpro Solutions Limited, its affiliates or its content suppliers and shall be deemed to be protected by applicable as well as international intellectual property rights laws. All software used is the property of Aurionpro Solutions Limited, its affiliates or its software suppliers and shall be deemed to be protected by national and international intellectual property rights laws.
  2. You shall not systematically extract/ or re-utilise parts of the contents of the website without Aurionpro Solutions Limited and / or its affiliate’s (as may be applicable) express written consent. You shall not utilise the same for any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Aurionpro Solutions Limited and / or its affiliate’s (as may be applicable) express written consent. You shall also not create and/ or publish your own database that features substantial (eg: prices and product listings) parts of this website without Aurionpro Solutions’s Limited and / or its affiliate’s (as may be applicable) express written consent.
  3. Aurionpro Solutions Limited and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us.
  4. Wowhandicraft, Aurionpro and other marks indicated on our website are trademarks of Aurionpro Solutions Ltd or its subsidiaries (collectively “Aurionpro”). Wow.handicraft’s graphics, logos, page headers, button icons, scripts and service names are the trademarks/ property of Aurionpro. Aurionpro’s trademarks and property not be used in connection with any product or service that is not Aurionpro’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Aurionpro. All other trademarks not owned by Aurionpro that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Aurionpro.
  5. All the intellectual property rights related to or arising out of the website including patent and other rights shall belong to Aurionpro.
11. Disclaimer
  1. You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website. You further acknowledge and undertake that you will use the website to order products only for your personal use and not for business purposes. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.
  2. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the website. At no time shall any right, title or interest in the products sold through or displayed on the website vest with Aurionpro nor shall Aurionpro have any obligations or liabilities in respect of any transactions on the website.
12. Indemnity and Release
  1. You shall indemnify and hold harmless Aurionpro Solutions Limited, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
  2. You hereby expressly release Aurionpro Solutions Limited and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
13. Liability

The website is provided on ‘as is basis’. Aurionpro is merely facilitator and shall not be liable for any loss (including damaged/defective product, indirect, consequential, incidental damages, loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) arising out of purchase of products through website or use of the website.

14. Other Businesses

Parties other than Aurionpro Solutions Limited and its affiliates may operate stores, provide services, or sell product lines on WOWHandicraft. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Aurionpro Solutions Limited does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. Applicable third party terms will apply in such cases and Aurionpro shall have no liability in this connection.

15. Returns/ Refunds/ Cancellations

No refund, return and cancellation of the order. For inquiries regarding returns and refunds for damaged products, please reach out to us at contactus@wowhandicraft.com

16. Communications

When you visit WOWHandicraft, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.

17. Compliance

You undertake to comply with applicable laws and WOWHadicraft policies. You also undertake to comply with the US sanctions, export control regulations.

18. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

19. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

20. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

21. Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Mumbai.

22. Our Details

This website is operated by Aurionpro Solutions Limited.
You can contact us at contact details provided on the website.

23. Customer Complaint Details

The details pertaining to each customer complaint lodged (including the status of the complaint and tracking details) are provided in the return e-mails which are sent back to the customers.

24. Other Terms

Other terms such as related to software use and terms between seller and buyer will be applicable.

Aurionpro Software Terms

1. Use of the Aurionpro Software

You may use Aurionpro Software solely for purposes of enabling you to use and enjoy the services as provided by Aurionpro, and as permitted by the Conditions of Use, these Aurionpro Software Terms and any Terms. You may not incorporate Aurionpro Software in whole or in part or any of its components into your or any other party’s programs or compile/decompile the same or in combination with any programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Aurionpro Software or otherwise assign any rights to the Aurionpro Software in whole or in part. You shall not use the Aurionpro Software for any illegal purpose. We may cease providing any Aurionpro Software and we may terminate your right to use any Aurionpro Software at any time. Your rights to use the Aurionpro Software will automatically terminate without notice from us if you fail to comply with any of these Aurionpro Software Terms, the Conditions of Use or any other Terms. Additional third party terms contained within or distributed with certain Aurionpro Software that are specifically identified in related documentation may apply to that Aurionpro Software (or software incorporated with the Aurionpro Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Aurionpro Service is the property of Aurionpro and/or its affiliates or its software suppliers and protected by laws of India including but not limited to any other applicable copyright laws.

2. No Reverse Engineering

You shall not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Aurionpro Software, whether in whole or in part, or create any derivative works from or of the Aurionpro Software.

3. Use of Third Party Services

When you use the Aurionpro Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

4. Updates

In order to keep the Aurionpro Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Conditions of Sale (between Sellers and the Customer)

Please read these conditions carefully before placing an order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on the WOWHandicraft (the website). These conditions signify your agreement to be bound by these conditions.

In addition, when you use any current or future WOWHandicraft service (eg: Wishlist or Marketplace), you will also be subject to the terms, guidelines and conditions applicable to that service (“Terms”). If these Conditions of Sale are inconsistent with such Terms, the Terms will control.

1. Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products on the website by us to you.

2. Our Contract
  1. Your order shall be considered as an offer to us to buy the product(s) by your order. Upon placing of an order for purchase of a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail will be an acknowledgement that we have received your order, and shall not be considered as confirmation of the acceptance of your offer to buy the product(s) ordered. The acceptance to your offer, and contract of sale for a product ordered by you, will only be when the product is dispatched to you and an e-mail confirmation is sent to you that the product has been dispatched to you (the “Dispatch Confirmation E-mail”). The product will be shipped within 10-15 days from order confirmation. If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Dispatch Confirmation E-mail.
  2. Your contract is with us (the Sellers) and you confirm that the product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale or business purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website. Aurionpro or the website shall not be held liable for any issues with the order/products.
  3. You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.
  4. Please note that we sell products only in quantities which are available and shown on the website.
3. Returns

No refund, return and cancellation of the order. For inquiries regarding returns and refunds for damaged products, please reach out to us at contactus@wowhandicraft.com

4. Pricing and availability
  1. We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.
  2. For more details, please review our Pricing policy and our Availability Guide, both of which apply to products ordered from us.
  3. All prices are inclusive of VAT/CST, service tax, Goods and Services Tax (“GST”), duties and cesses as applicable – unless stated otherwise.
5. Children

Use of WOWHandicraft is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may purchase only with the involvement of a parent or guardian.

6. Communications

When you visit WOWHandicraft, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

7. Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.

8. Alteration or Amendments to the Conditions

We reserve the right to make changes to our policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

9. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

10. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

11. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India, You agree, as we do, to submit to the exclusive jurisdiction of the courts at Mumbai.